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Shipping Policy

www.aero-works.net - Shipping Policy

Orders are processed Monday through Friday excluding weekends and holidays. Orders ship within 24 to 48 business hours provided product is in stock and we are not experiencing unusually high order volumes. All orders are shipped "Ground Service" via Federal Express or UPS unless otherwise specified, additional fees will apply. Overnight and expedited shipments are processed with the highest priority and must be received by 11:30am MST Monday through Friday, excluding holidays. Aeroworks is not responsible for express service delivery delays due to weather conditions, incorrect order information, changes or modifications to orders or carrier late deliveries. Aeroworks is not responsible for theft or damage to the merchandise once the package has been successfully delivered. We reserve the right to only ship product to confirmed addresses.

COMMERCIAL DELIVERY - Address goes to a business.

RESIDENTIAL DELIVERY - Address goes to a home, including a business operating out of a home district that does not have a separate entrance open to the public.

Delivery Address Designation

Service Designation

Carrier

Commercial/Residential

Ground Service

FedEx, UPS

APO/FPO

Parcel Post/Priority Mail/Express Mail

USPS

Commercial/Residential

Express Service

FedEx

Commercial/Residential Freight (48 States)

Economy/Priority Service

FedEx Freight

Commercial Freight (48 States and Canada)

Economy/Priority Service

FedEx Freight

International Commercial/Residential

Small Parcel Economy/Priority Service

Fed Ex

International Commercial/Residential

Large Parcel Economy/Priority Service

International Air

We cannot bill an account you may have with any of the listed carriers.

Shipping Rates

Aeroworks shipping rates include "Free Shipping" for many items or "Flat Rate Shipping" (48 states) for airplanes, engines, Hahn's Hanger fuel systems, propellers and wing/stab bags. There is a $5.00 handling fee per invoice for online and phone orders.

International Shipping

We do ship internationally, however, any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. collected by the country of destination are the responsibility of the individual customer. For international orders placed through our website a link to the payment page will be sent by email once all items have been verified and shipping has been calculated. Please allow 24 to 48 business hours to receive payment request. Please contact Aeroworks by email at awintlorders@aero-works.net with any questions concerning your order. If shipping to a forwarding company, the company must immediately report shipping damage for a claim to be filed. Once a forwarding company has accepted delivery, Aeroworks is not responsible for lost or damaged merchandise. Aeroworks does not accept orders intended to ship to the following countries: Afghanistan, Benin, Brunei, Comoros, Cuba, Falkland Islands, Ghana, Iran, Iraq, Jordan, Laos, Lebanon, Libya, Nigeria, North Korea, Pakistan, Somalia, Sri Lanka, Sudan or Syria.

Track Your Shipment

Once your order has been picked up from our warehouse by the carrier you will be sent a Delivery Notification email from the carrier with your estimated delivery date. Please make sure to check your "spam" folder. Want to be in charge of your deliveries, now you can with FedEx Delivery Manager SM http://www.fedex.com/us/delivery or UPS My Choice®

Signature Requirement

All items with a value of $500 are shipped signature required for proof of delivery. Once an item has shipped we cannot request the carrier to have this service removed or to deliver without signature. A customer may request by email the signature required to be removed (may not apply for all items) before the order has shipped. Please note that, in this case, you (the customer) will be accepting responsibility if anything were to happen to the package such as damaged, lost or stolen.

Back Orders

Items may be placed on backorder occasionally due to popular demand, limited supply or special order. Any item(s) that is not shipped with the original order will be placed on backorder. The back order item(s) and any shipping/handling fee if applicable will not be charged until the item is back in stock and confirmed by the customer. A backorder item(s) excluding special orders may be cancelled at any time until shipped. Aeroworks is unable to hold original order until the backorder items are back in stock or add products to a backorder.

Receipt and Inspection of Order

Upon delivery of your order, please inspect your package(s) and its contents for accuracy and damage. For verification of items ordered, items received and correct quantities, an invoice with these details has been provided and is located on the front of the package near the shipping label. Please contact Aeroworks Warranty Department at (303) 371-4222 within 5 business days if item(s) received does not match the invoice.

Shipping Damage - Ground/Express Service

Please contact Aeroworks Warranty Department at (303) 371-4222 within 5 business days to report any damages to your shipment. Aeroworks will contact the carrier and start the claim process. The carrier has up to 10 business days to retrieve the damaged item(s) for inspection. Please keep all shipping cartons and packing materials for the carrier inspection. Failure to do so may result in the claim being denied and/or replacement merchandise sent out.

Shipping Damage - Truck Freight

As the recipient (customer), you must carefully identify and document in detail loss and/or damage on the delivery receipt at time of delivery. Delivery drivers are very accommodating and will wait for you to inspect your shipment. A shipment will not be eligible for replacement or filing of a damage claim after acceptance per a signed delivery receipt. Please contact Aeroworks Warranty Department at (303) 371-4222 immediately to report damages to your shipment. Aeroworks will contact the carrier and start the claim process. Please keep all shipping cartons and packing materials for the carrier inspection should a damage claim become necessary. When recording loss or damage, please use specific details and try to avoid general or generic terms such as “box damaged” or “torn”. This type of notation does not provide adequate support for your claim.